Aaron Barak warrants to the purchaser a limited lifetime warranty that the hardware and binding will be free from defects from the date of original purchase. If one of our products fails due to a defect, we will repair or replace the product if you return it to an Authorized Aaron Barak Repair Center, postage paid, together with a detailed repair request, your contact information, and a non-refundable $25 processing fee to cover the costs of handling and return shipping. This processing fee should be in the form of a check or money order, made payable to Aaron Barak, Inc. Allow 2-3 weeks for repair assessment.
Repairs that are covered under our warranty will be completed at our expense. If we determine that a repair is not covered by our warranty, we will send you an estimate for the cost for repairing your product. You can then contact us to authorize the repair or ask us to return the product without repair. Non-warranty repairs will not be made without approval.
Although Aaron Barak products are made from the finest materials available, our products are not indestructible. Our warranty does not cover damages that result from misuse or abuse of the product (including damage caused by airlines or other carriers), nor does it cover normal wear and tear or ordinary cosmetic damages (such as abrasion, scratches or fading). The warranty also does not cover incidental or consequential damages, such as damage to, or loss of, the contents of a bag, loss of use, loss of time, or similar expenses.
Authorized Aaron Barak Repair Center at
400 Chambers Street Suite 10-S
New York, NY 10282.